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FESTIVAL POLICIES

CLICK HERE TO REVIEW OUR PRIVACY POLICY

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With a goal of providing a superior music festival environment, and outstanding customer service to our fans, we also have a responsibility in providing the same standards for the levels of safety and security to everyone who enters through the gates at Rockin' Thunder Music Festival.

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With that in mind, and in an effort to enhance security measures at Rockin' Thunder, we are enforcing a clear bag policy at the festival.

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Similarly to football stadiums and many arenas across North America, up to 14” x 14” clear plastic bags, standard one-gallon freezer bags and small clutches and purses will be permitted, while items such as backpacks, large purses, and coolers will be prohibited.

ALLOWED ITEMS

The following items ​are allowed in the festival grounds:

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  • Hats

  • Sun Block - We highly recommend!

  • Lighters - Smoking allowed in designated areas.

  • Sunglasses

  • Beach Towel

  • Blanket - Subject to search.

  • One clear plastic Bottle of Water, factor sealed or empty. No metal bottles. No coloured bottles.

  • Fanny Packs

  • Digital Cameras - Non-professional digital cameras are allowed. DSLR cameras or those with a removable lens are not allowed.

  • Disposable Cameras

  • Film Cameras (non-professional)

  • Soft Lawn chairs - Please remove from the bag so both items can be searched.

  • Strollers – Subject to search

  • Cell Phones

  • Prescription medication is allowed in the original prescription bottle. Any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription. The pills in the bottle must also match the medication/description printed on the prescription.

  • "Over-the-Counter” Medications are allowed in – Provided they are new and are in the original, factory-sealed container.

  • Required Medical Equipment - Wheelchairs, oxygen bottles etc. We encourage anybody with additional medical equipment to visit the medical building for assistance.

 

All items and patrons are subject to additional inspection prior to entering the venue.

PROHIBITED ITEMS

The following items are NOT allowed in the festival:

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  • Glass Containers

  • Umbrellas

  • Chairs with Canopies

  • Outside Food & Beverages

  • Drones, Unmanned Aircraft Devices & Remote Controlled Vehicles

  • Alcoholic Beverages & Illegal Substances

  • Animals - With the exception of service animals for guests with disabilities.

  • Bags (See bag policy above)

  • Bottles, Cans, Thermoses & Other Beverage Containers

  • Professional Cameras - DSLR cameras or those with a removable lens are not allowed.

  • Fireworks

  • Laptop Computers

  • Radios

  • Laser Pointer Devices

  • Noisemakers

  • Promotional/Advertising or Sale Materials not approved by Rockin' Thunder. Anyone found to be in violation of this policy will be removed from the festival grounds.

  • Seat Cushions larger than 15 inches x 15 inches or that contain armrests, zippers, pockets, flaps or metal backs - Subject to search.

  • Selfie sticks, sticks or poles

  • Video cameras

  • Monopods and Tripods

  • Weapons - Knives, box-cutters, firearms, etc.

 

All items and patrons are subject to additional inspection prior to entering the venue.

code of conduct

As we look forward to a fantastic festival, we would like to ensure everyone in attendance is safe and has fun.

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Rockin' Thunder Music Festival is committed to providing a comfortable and relaxing entertainment experience in which you can always expect to be treated in a consistent, professional and courteous manner by all venue, security and operations personnel. The safety of our fans will always be our number one priority.

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Rockin' Thunder staff and performers have the same rights, and fans are responsible for their own behavior.  With that in mind, please remember to include this basic common-sense approach to your own Rockin' Thunder Music Festivals code of fan conduct:

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  • You are entitled to enjoy the Rockin' Thunder experience free from disruptive or inconsiderate behaviours or unruly actions.

  • Fans may not interfere with the event and/or performers in any manner.

  • Any fan caught throwing anything at a performer or at the stage will be ejected from the festival with no refund.

  • Please refrain from using abusive language or obscene gestures.

  • Fighting, throwing objects or other behavior deemed detrimental to the experience of other guests will result in you going home early.

  • For those of you who choose to consume alcohol, please do so in a safe and responsible manner. Intervention with an intoxicated or impaired fan will be handled in a prompt and efficient manner. 

  • Please comply with requests from festival staff regarding venue operational and emergency procedures.

  • Fans may not engage in unauthorized commercial activity while on venue property.

  • In helping to maintain these high standards, Rockin' Thunder fans are encouraged to report inappropriate behavior to festival staff. Remember: SEE SOMETHING, SAY SOMETHING.

  • Violation of the Fan Code of Conduct may result in eviction from the venue without a ticket refund.

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Once again, and most importantly, be safe and have fun! 

TICKET TERMS & CONDITIONS

Please read the following Terms and Conditions carefully. These rules apply to all purchases made online, over the phone, or in person for Rockin' Thunder Music Festival. 

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Rockin' Thunder is a rain or shine event. No refunds are provided for weather. 

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You are purchasing a ticket for Rockin' Thunder, not for a specific artist. Artists and schedule subject to change without notice.

 

Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

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“Management” means Rockin' Thunder staff. Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, provincial or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband.

 

Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event.

 

Ticket user bears all risks, including cancellation of the event and of inclement weather.

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Rockin' Thunder is unable to oversee, guarantee, or verify any third party sales or transactions. We are not responsible for any transactions made to a contact outside of our organization, advertised business partners, or our verified resale page. We do not authorize or encourage purchases made through any unaffiliated third party. 

 

For your safety and peace of mind, we recommend ensuring that you are making legitimate purchases through Rockin' Thunder, our advertised business partners, or our verified public resale page. Making a legitimate purchase as our customer allows us to oversee, verify, and protect your purchase. 

 

The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management.

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We kindly ask you to handle your festival wristband with care. In the event of loss or theft, wristbands will not be replaced, and you will have to purchase new wristband for the price of admission. No exceptions.

 

Once securely fastened, wristbands cannot be loosened. If you accidentally tighten your wristband too much, we offer removal and replacement services for a fee of $20 at our Will Call booths. You must wear your wristband all weekend.

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One wristband per person. Wristbands are non-transferrable.

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You must wear your wristband for the entire duration of the festival.

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No refunds. No exceptions.

LIKENESS POLICY

This event may be broadcast, recorded and publicized, and you may be filmed and/or photographed as part of the audience. By your attendance, you are granting your permission to be recorded for commercial purposes and agree to the following: being filmed, videotaped or photographed by any means; full use of your name, likeness, voice and words without compensation; specifically waiving all rights of privacy and/or publicity during the videotaping or filming and release Rockin' Thunder Music Festival, its parent, affiliate and subsidiary companies, and all of their respective agents, officers, directors, owners, parents, partners, affiliates, employees and consultants from liability for loss, damage or compensation for the use of your name, likeness, voice and words; and compliance with all rules and regulations of the event.

PARKING LOT RULES

  • Tailgating is not allowed in any parking lots

 

  • No RVs, Sleeping Units or Tents allowed in any lot at Rockin' Thunder. Only accredited vehicles designated to be in the parking lots will be allowed to enter. Shall a vehicle without the proper accreditation to enter will be towed at the owner's expense.    

 

  • No person, structure, activity or vehicle should impede upon traffic flow in any parking lot. Any patrons who disagrees with an order from Rockin' Thunder Staff, Security or Police will be subject to arrest by police and/or removal from the Rockin' Thunder property.

 

  • No Blocking or saving parking spaces. 

 

  • No unauthorized vehicles operated within the Rockin' Thunder parking lots or walkways; including, but not limited to: Golf Carts, Side by Sides Go-karts, mini-bikes, scooters, etc.

 

  • No unauthorized use of Rockin' Thunder property

 

  • No commercial activity of any kind (including, but not limited to advertising, promotion, solicitation, etc. without advance, written approval by Rockin' Thunder)

 

  • No sales or distribution of products, food or beverages.  Anyone selling alcohol or food will be subject to arrest by police and/or removal from the Rockin' Thunder property.

 

  • It is prohibited for a person under 18 years of age to possess or consume alcohol. Anyone furnishing alcohol to minors may be subject to arrest by police and/or removal from the Rockin' Thunder property.

 

  • Patrons should dispose of all trash and leave the designated area free of any debris.

 

  • No open flame or charcoal and Gas grills are permitted.

 

  • No cooking of any kind allowed in the parking lots 

 

  • All provincial and local laws, along with Rockin' Thunder policies, are in effect in all parking lots at Rockin' Thunder.

 

  • Lawn games / drinking games are prohibited.

 

  • Any amplified sound within the parking lots will be instructed to turn off. Any patrons who disagrees with an order from Rockin' Thunder Staff, Security or Police will be subject to arrest by police and/or removal from the Rockin' Thunder property.

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